Tap Allow to confirm offline access and any other prompts. Notes: When a device is enrolled, managed apps — including Outlook — can be installed in a few different ways: You install the app from the Company Portal app Your company may automatically install it during the enrollment process You install the app from Managed Google Play. If prompted, enter your email account password, then tap Sign In.
Tap Exchange. Notes: If automatic configuration fails, tap Continue , then enter the following settings manually: Server name: This is usually the same name you enter when checking your email on the web. General steps to set up an Exchange or Microsoft work or school account manually. Server Exchange accounts - See the section, Find your Exchange mailbox server settings or ask your IT admin for your server information.
Toggle Advanced settings on and enter your password and server settings. To change your password you must go to your email provider's website to change them.
Go to your email provider's website. Go to your account or profile settings. Change your password. I'm having setup, sync, or other issues in the Outlook app. Now choose from the options below: "I have Outlook set up, but I need help with something in the app. Need more help? Expand your skills. Get new features first. Was this information helpful? Yes No.
Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn't match my screen. Common issues Delete phone partnerships Can't install the Outlook app Outlook app crashing I can't find a feature that I need I can't sign into the app.
Sync and sign in issues Outlook. Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help.
Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Please rate your experience Yes No. Any additional feedback? Important Follow the steps in this section carefully. Microsoft Support Escalation Engineers can use the incident ID to access the diagnostic logs and troubleshoot the user's issue. Check whether you have an EWS application policy that restricts which client applications can connect.
If one of the above checks doesn't resolve the issue, open an in-app support ticket. However, commercial users require an Office or Microsoft subscription that includes the Office desktop applications: Microsoft Apps for Business, Microsoft Business Standard, Microsoft Apps for enterprise, Office Enterprise E3, Office Enterprise E5, or the corresponding versions of those plans for Government or Education.
Commercial users with the following subscriptions are allowed to use the Outlook mobile app on devices with integrated screens If you only have an Exchange on-premises Exchange Server license, you are not licensed to use the app.
The following questions concern end users in your organization who are using Outlook for iOS and Android on their devices to access their Exchange mailboxes.
The initial export of contacts can only begin when Outlook is in the foreground. A user can switch between apps and the export will continue while Outlook is active in memory. There are iOS limitations when syncing with iCloud that may result in data inconsistency, but Outlook will automatically trigger a reconciliation to ensure that the contacts are always consistently exported for example, reconciliation will remove duplicates if Outlook detects exported contacts from a previous export activity.
If you are seeing an inconsistency and it has not been resolved after a short period of time, wait for 24 hours and then restart the app to trigger the reconciliation process. If that does not work, perform the following steps:.
This requirement is due to the differences in the base operating systems. Android provides nothing similar. Outlook like other mobile clients does not download attachments automatically.
This behavior is by design, in order to conserve device space. Attachments are only downloaded at the request of the user.
Outlook for iOS stores attachments in our own database. As a result, every attachment we download to the client takes up a considerable amount of space in our database. To ensure the client is able to provide fast performance and take a small amount of space, we purge data rather aggressively based on usage attachments will be cached up to seven days.
Unlike iOS, Android uses an accessible file system, so when Outlook for Android downloads an attachment, it doesn't go into the database, rather it is stored as a temporary file. Whenever those options are changed, Outlook for iOS performs a soft reset.
This operation wipes the existing data that has been downloaded to the app and requires a resynchronization. Outlook for iOS provides your company's organization information as part of a person's contact card details. Your company's reporting structure and a list of colleagues is also provided, to help employees connect with the people and teams they need to work with.
The list of people displayed as part of the Other Colleagues list under Show Organization is based on common email distribution lists, group memberships, and degrees of separation in the Organization structure defined in Azure Active Directory.
If you do not have organization chart data exposed in the app, consult with your directory administrator. There are two main scenarios to consider:. Your company has a hybrid topology where an on-premises directory is synchronized with Azure Active Directory. You will need to update Active Directory with the organization chart information, either directly in the directory or via your Human Resources system.
Your company only uses Azure Active Directory for directory management. You will need to update Azure Active Directory with the organization chart information, either directly in the directory or via your Human Resources system.
For initial folder synchronization, Outlook for iOS and Android synchronizes items per folder, with up to items per folder if the user taps Load more conversations.
The app periodically trims the items per folder down to the default number, in order to ensure optimal app performance.
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